Terms & Conditions

3.1 Mandatory Insurance Requirements

• You must have travel insurance with a minimum coverage of €200,000 (or the equivalent in USD) for medical expenses, evacuation, and repatriation, covering all applicable dates of travel with the Tour Operator. This insurance must include coverage for personal injury and emergency medical expenses.

• It is strongly recommended to extend your coverage to include cancellation, curtailment, and all other expenses that may arise due to loss, damage, injury, delay, or inconvenience while traveling, particularly for trips to remote areas or those involving adventure activities.

• You acknowledge that insurance coverage is not included in the cost of any Tour offered by the Tour Operator, which is a common industry practice, and you are required to obtain separate coverage at your own expense. It is your responsibility to ensure you have sufficient coverage and comply with the terms of the applicable insurance plans.

• You should read your policy carefully to understand any exclusions or limitations. Additionally, you are responsible for informing your insurer about the type of travel, destinations, and activities included in your booking, as failure to do so may result in denied claims.

 

Article 3.2: Acceptance of Risk / Participation Waiver

• Your participation in the Tour is at your own risk, and you agree to sign a waiver form upon arrival before the tour begins. If you refuse to sign this waiver, you cannot participate in the tour and will not be eligible for a refund or compensation. However, this waiver does not exclude the Tour Operator's liability for gross negligence or willful misconduct.

• You understand that the Tour may involve adventurous activities and personal risks, including visiting locations with political, cultural, or geographical conditions that present greater dangers and challenges than those in your everyday life. We base our decisions regarding safety on information from government foreign departments and reports from our contacts. It is your responsibility to familiarize yourself with all relevant travel information, including health risks and itinerary specifics, which the Tour Operator will provide to the best of their ability. By choosing to travel, you acknowledge that you have considered this information and accept the personal risks involved. To the maximum extent permitted by law, we disclaim any liability for these additional risks.

• You acknowledge that adventure travel and the products and services offered by the Tour Operator may involve significant risks to your health and safety. By traveling with the Tour Operator, you confirm that you have considered these potential risks and that you are advised to take into account your personal limits and capabilities before participating. You assume full responsibility for all such risks and release the Tour Operator from any claims or causes of action arising from losses, damages, injuries, or death resulting from inherent travel risks, including those specific to adventure travel, visiting foreign destinations, and participating in activities featured in the tour itineraries or otherwise provided by the Tour Operator. You are required to confirm this assumption of responsibility by signing the participation Waiver upon your arrival.

• You acknowledge that the level and type of personal risk may vary depending on the products or services booked and the locations where they take place. There may be a considerable degree of personal risk, particularly when engaging in physical activities, traveling to remote areas, utilizing watercraft, participating in extreme sports, or other high-risk activities, or visiting countries with developing infrastructure. Standards of hygiene, accommodation, and transport in some countries where Tours operate may be lower than what you might reasonably expect in your home country.

• You agree that the Tour Operator is not responsible for providing information or guidance regarding local customs, weather conditions, specific safety issues, physical challenges, or applicable laws in the locations where a Tour, product, or service is conducted. You must comply with all applicable laws, regulations, and local customs of the countries and regions visited at all times. If you fail to comply, engage in illegal acts while on Tour, or, in the opinion of the Tour Operator (acting reasonably), your behavior causes or is likely to cause danger, distress, or significant annoyance to others, the Tour Operator may terminate your travel arrangements immediately, at your expense, and without liability. In such cases, you will not be entitled to any refund for unused or missed services, or any costs incurred due to the termination of your travel arrangements, including but not limited to return travel, accommodations, meals, and incidentals.

• You are responsible for any costs (including repair, replacement, and cleaning fees) incurred by the Tour Operator or its suppliers due to property damage, destruction, or theft caused by you while on Tour. You agree to report any pre-existing damage immediately to a representative of the Tour Operator and the staff of the accommodation, transportation service, or facility as soon as it is discovered.

• You agree to take all necessary precautions regarding your safety while on Tour, including but not limited to the proper use of safety equipment (such as seatbelts, harnesses, flotation devices, and helmets) and following all posted signs and verbal or written warnings regarding health and safety. Neither the Tour Operator nor its Third Party Suppliers (as defined herein) are liable for any losses or damages resulting from your failure to comply with safety instructions or warnings.

• You agree to raise any complaints with the Tour Operator as soon as possible during the Tour, allowing the Tour Operator the opportunity to address your concerns. Complaints should be reported directly to your tour leader, another representative of the Tour Operator, or the Tour Operator's customer service department. The Tour Operator assumes no liability for complaints not properly reported and cannot resolve or attempt to resolve complaints without proper notice. If you fail to notify the Tour Operator of your complaints or concerns during the Tour, the Tour Operator will have been deprived of the opportunity to investigate and resolve the issue promptly, which may affect your rights under these Terms. Any complaints made after the completion of the Tour must be submitted in writing to the Tour Operator within 30 days of the last day of travel for the booking in question.

 

3.2.1 Signing the Waiver

• Upon arrival for the tour, participants are required to sign the participation waiver. This waiver confirms that the participant understands and accepts the risks associated with participating in the tour. The waiver will be available on-site for signing, and participation in the tour is only permitted after it has been signed. Participants should be aware that signing the waiver is a condition for their participation in the tour.

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3.3 Conduct Conditions

• During the tour, you must cooperate with your tour guide and behave in a respectful, lawful, non-aggressive, non-bullying, and appropriate manner. You are expected to adhere to these Terms and follow any instructions or directions provided by us or our tour guides at all times. In the event of a breach of conduct, we reserve the right to issue you a written warning detailing the inappropriate behavior and its consequences. If necessary, we may remove you from the tour. If you are removed, you will not be eligible for a refund or compensation. You acknowledge and agree that we cannot control the behavior of you, other group members, or third parties, and we will not be held responsible for any actions taken by you, other group members, or third parties. Additionally, you agree to indemnify the Tour Operator for any damages or claims arising from your inappropriate conduct.

 

3.4 Prohibition of Illegal Substances

• The use, possession, or distribution of illegal drugs or substances during the tour is strictly prohibited. Any participant found in violation of this policy will be subject to immediate removal from the tour without refund or compensation. We reserve the right to report any illegal activities to the appropriate authorities.

 

3.5 Compliance with Laws

• You must comply with all applicable laws and regulations of the countries and regions visited at all times. If you fail to comply, engage in illegal acts while on tour, or, in the opinion of the Tour Operator (acting reasonably), your behavior causes or is likely to cause danger, distress, or significant annoyance to others, the Tour Operator may terminate your travel arrangements immediately, at your expense, and without liability. In such cases, you will not be entitled to any refund for unused or missed services, or any costs incurred due to the termination of your travel arrangements, including, but not limited to, return travel, accommodations, meals, and incidentals.

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3.6 Issues on Tour

• If you are dissatisfied with any aspect of the service during the tour, please address your concerns with your group leader as soon as possible to give them an opportunity to resolve the issue. If discussing the matter with your group leader is not suitable or if the leader is part of the problem, please email [insert contact email] without delay. We will strive to address the situation fairly and promptly. Please note that if we are not contacted within 48 hours of the issue arising, or if we are not given the chance to address the issue at the time it occurs, we cannot be held responsible for any compensation related to the issue. However, you may still file a written complaint within 30 days of the completion of your tour.

• If medical attention is necessary for you while on tour—whether for a physical injury, illness, or mental health issue—we cannot be held liable for any associated costs. It is your responsibility to secure adequate travel insurance that covers medical expenses, evacuation, and repatriation, as we cannot be held liable for any medical costs you may incur while on tour. We will provide information on local medical facilities and services to the best of our ability.

• You are required to provide us with an emergency contact. By providing this contact, you give us explicit permission to reach out to this person in case of an emergency related to your health, safety, or well-being during the tour, in compliance with privacy regulations (GDPR). Should we determine that your physical or mental health, or the safety of other group members or the public, is at risk due to your behavior, you agree that we may contact your emergency contact if we deem it necessary.

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3.7 Liability for Accidents, Illness, Theft, and Personal Property

• We are not liable for any accidents, illnesses, theft, or damage to or loss of personal belongings that may occur during the tour, unless these are a result of our negligence or that of our agents or suppliers. This includes, but is not limited to, any physical injuries or health issues, theft of personal items, or damage to or loss of personal property.

• You are required to ensure you have adequate insurance coverage to protect against such risks. However, if it can be demonstrated that the Tour Operator or its representatives were at fault or failed to meet the standard of care required, we may be liable in accordance with applicable Dutch or European law.

• In cases where we or our agents act negligently, resulting in personal injury or other harm, we will comply with the legal obligations under Dutch and European law to provide appropriate compensation or redress. Our liability for such incidents will not exceed the total cost of your booking.

• We are not responsible for any claims or costs arising from incidents that were beyond our control or not attributable to our actions, such as force majeure events, unless otherwise specified under applicable law.

• Participants are responsible for their personal belongings during the tour. The Tour Operator is not liable for theft, loss, or damage to personal belongings of participants that may occur during the tour, regardless of the circumstances, including theft committed by other participants in the group.

• Participants are encouraged to keep a close watch on and protect all valuable items, such as money, electronics, and personal documents. In the event of theft or damage to personal belongings, it is the participant's responsibility to report this immediately to the Tour Operator and, if possible, to local authorities.